OBERON Virtual Assistant

Privacy & Cookie Policy

Our commitment

This privacy and cookie policy will inform you as to how we collect and look after your personal data when you visit our website (regardless of where you visit it from), or when you become a client of ours and when you receive virtual assistant service from us and how the law protects you.

PLEASE READ THIS POLICY CAREFULLY to understand our policies and practices regarding your information and how we will treat it. If you do not agree with the provisions of this Policy, please do not use our website and our services. By accessing or using our website or services, you agree to the terms of this Policy.

Who we are/controller and processor activities

OBERON Virtual Assistant (collectively referred to as “we”, “us” or “our” in this policy), will be either the data controller or the data processor, depending on what activities we are carrying out.

We will be regarded as the data controller when we are directly collecting personal data from you, which is about you. When we are dealing with any personal data about your clients, which you have shared with us, we will be considered as a data processor. In those instances, the data processing terms set out in our Virtual Assistant Business terms will apply.

This privacy policy covers our use of data when collected by us in our data controller capacity. So, the data about you as an individual and our client.

If you have any questions about this policy including any requests to exercise your legal rights, or our privacy practices, please contact us in the following ways:

Full entity name: OBERON Virtual Assistant

Email address: rosalyn@oberonva.com

Changes to the Privacy & Cookie Policy and your duty to inform us of changes

We keep our policy under regular review. This version was last updated in April 2024.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Use of website by children

Our website is not intended for children under 18 years of age. We do not sell products or provide services for purchase by children, nor do we market to children. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Site unless you have consent from a parent or guardian.

If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information.

What information is being collected

We will collect the personal data that you provide to us. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

· Identity Data including first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

· Contact Dataincluding billing address, delivery address, email address and telephone numbers.

· Financial Data including bank account and payment card details.

· Transaction Data including details about payments to and from you and other details of products and services you have purchased from us.

· Technical Data including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

· Profile Data including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

· Usage Data including information about how you use our website, products and services.

· Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not monitor your use of the internet, but we do use cookie technology to monitor your use of our website. This information is not stored alongside your personal data and will only be used on an anonymous, aggregated basis. We may process your personal data in combination with the documents and forms that you have completed in order for you to enjoy the materials that we offer for downloading on our website; in order to maintain and improve the facilities we offer; and to send you other potentially interesting materials, tips, blog articles or marketing messages.

How we obtain data

We use different methods to collect data from and about you. Whenever you interact with us, we collect data. Sometimes you provide us with data, sometimes data about you is collected automatically. Here is how and when we do this:

You contact us via email or telephone.
You enquire about services from us.
You instruct us to provide virtual assistant services.
You interact with us on social media sites.
You opt-in to our marketing communications.
You sign up to our newsletters on our website, landing pages, emails or social media profiles.

We may also receive your personal data from the following third parties:

Online virtual assistant directories where you have posted your interest in virtual assistant services.
Social media sites where you have publicised your information.
Third parties who refer you to us, such as fellow virtual assistants or previous clients.

How we use your personal data

We will only use your personal data when the law allows us to. Usually, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.
Where you have given us consent.

Purpose for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Promotional offers from us and marketing

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you (we call this marketing).

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You will receive marketing communications from us if you have requested information from us or purchased similar services from us and you have not opted out of receiving that marketing.

We will never share your personal data with any third party for their own marketing purposes unless we have your express opt-in consent.

You can ask us to stop sending you newsletters and marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time via rosalyn@oberonva.com

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

· Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or make use of e-billing services.

· Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

· Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

· Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

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